Last updated: 1 September 2026

Ferocia Health & Fitness (“Ferocia Health & Fitness”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products, create an account, contact us, subscribe to our communications, or use our personalised health, lifestyle and nutritional consultation services.

Our website is available at https://ferociahealthandfitness.com/.

1. Who We Are

The website is operated by Ferocia Health & Fitness.

For privacy-related enquiries, you can contact us at:

Email: info@ferociahealthandfitness.com

2. Information We Collect

We may collect the following types of personal information.

Information You Provide

This may include:

• Your name

• Email address

• Telephone number

• Billing address

• Delivery address

• Account information

• Payment and transaction information

• Information provided through contact and enquiry forms

• Information relating to your purchases

• Information provided when booking a consultation

• Information relating to your nutrition, lifestyle, health goals and wellbeing where you choose to provide it as part of our personalised services

• Communications between you and us

• Marketing preferences

Information Collected Automatically

When you use our website, we may automatically collect information such as:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Referring website

• Approximate location derived from IP address

• Date and time of visits

• Website interaction information

• Cookie and similar technology information

3. Health and Sensitive Information

When using our personalised health, lifestyle or nutritional consultation services, you may choose to provide information relating to your health, nutrition, lifestyle, wellbeing, dietary requirements and personal goals.

Some of this information may constitute special category personal data, including health information, under applicable UK data protection legislation.

We will only process this information where there is an appropriate lawful basis for doing so. Where required, we will obtain your explicit consent before processing special category information.

You should only provide information that is relevant to the service you are requesting.

4. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders

• Deliver products

• Process payments

• Manage customer accounts

• Provide customer support

• Respond to enquiries

• Arrange and provide consultations

• Manage appointments and bookings

• Understand your health, lifestyle and nutritional goals where relevant to a consultation

• Provide personalised guidance and support

• Process returns, refunds and cancellations

• Maintain transaction and business records

• Improve our website, products and services

• Maintain website security

• Detect and prevent fraud or misuse

• Comply with legal and regulatory obligations

• Establish, exercise or defend legal claims

• Send marketing communications where permitted by law

• Analyse website usage and performance

5. Legal Bases for Processing

Depending on the circumstances, we may process your personal information on the following legal bases:

Contract

Where processing is necessary to provide products or services you have requested, fulfil an order or manage your relationship with us.

Legal Obligation

Where processing is necessary for us to comply with a legal or regulatory requirement.

Legitimate Interests

Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights.

Consent

Where you have given us permission to process your information for a specific purpose.

Explicit Consent

Where required for processing special category information, including certain health information.

Where processing is based on consent, you may withdraw your consent at any time.

6. Payments

Payments made through our website may be processed by third-party payment providers.

We do not generally store complete payment card details on our own systems. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

We may retain transaction information such as order numbers, payment amounts, payment status and related information for accounting, customer service, fraud prevention and legal purposes.

7. Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Website hosting providers

• Payment providers

• Delivery and fulfilment providers

• Booking and appointment platforms

• Website analytics providers

• Email and communication providers

• IT and security providers

• Professional advisers

• Accountants and auditors

• Legal advisers

• Government authorities and regulators where legally required

We do not sell your personal information.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate protections are in place.

8. International Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate measures to ensure that the transfer is lawful and protected in accordance with applicable data protection legislation.

9. Marketing Communications

Where permitted by law and where appropriate, we may send you information about:

• Products

• Offers

• Services

• Health and wellness information

• New products or services

• News and updates

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us at:

info@ferociahealthandfitness.com

10. Cookies

Our website may use cookies and similar technologies to:

• Make the website function correctly

• Maintain shopping cart functionality

• Remember preferences

• Maintain account functionality

• Understand website usage

• Improve website performance

• Measure marketing effectiveness

• Provide relevant content where permitted

Some cookies may be placed by third-party services.

Where required by law, we will request your consent before using non-essential cookies.

You can also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The nature of the information

• Why it was collected

• Whether we have an ongoing relationship with you

• Legal and accounting requirements

• Regulatory requirements

• Legitimate business requirements

• The need to establish, exercise or defend legal claims

Information relating to purchases and financial transactions may be retained for longer periods where required for accounting or legal purposes.

Health and consultation information will only be retained for as long as reasonably necessary for the relevant service and legitimate business or legal purposes.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Accidental loss

• Destruction

• Alteration

• Unauthorised disclosure

• Misuse

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information

• Request restriction of processing

• Object to certain processing

• Request data portability

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Information Commissioner’s Office

You can exercise your rights by contacting:

info@ferociahealthandfitness.com

We may need to verify your identity before responding to certain requests.

14. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate consent or legal basis.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can investigate.

15. Third-Party Websites

Our website may contain links to third-party websites, including payment providers, social media platforms and other external services.

We are not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policies of those websites before providing them with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

The latest version will be published on this page with the updated date.

17. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Ferocia Health & Fitness
Email: info@ferociahealthandfitness.com

You also have the right to complain to the UK’s Information Commissioner’s Office if you believe your personal data has been handled unlawfully.

Information Commissioner’s Office (ICO): https://ico.org.uk/