Last updated: 1 September 2026

These Terms & Conditions (“Terms”) govern your use of the Ferocia Health & Fitness website and your purchase of products and services from us.

By using our website, creating an account, placing an order or booking a consultation, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products or services.

1. About Us

The website is operated by Ferocia Health & Fitness.

For general enquiries, please contact:

Email: info@ferociahealthandfitness.com

References to “Ferocia Health & Fitness”, “we”, “us” or “our” mean Ferocia Health & Fitness.

References to “you” or “your” mean the person using the website or purchasing our products or services.

2. Our Website

We aim to ensure that information published on our website is accurate and up to date.

However, product descriptions, images, availability, prices and other information may occasionally contain errors or omissions.

We reserve the right to correct errors, update information and change product availability, prices or specifications where necessary.

We do not guarantee that the website will always be available, uninterrupted or free from errors.

3. Products

Ferocia Health & Fitness sells nutritional supplements and wellness products.

Product descriptions are provided for general informational purposes.

You should always read the product packaging, ingredients, allergen information, warnings and directions before using a product.

Products should only be used in accordance with the instructions provided with the product.

If you have a medical condition, are taking medication, are pregnant or breastfeeding, or have concerns about whether a product is suitable for you, you should seek advice from an appropriately qualified healthcare professional before using the product.

4. Health and Wellness Disclaimer

Information provided on our website, blog, product pages, social media channels or during general wellness services is intended for educational and general wellbeing purposes.

It is not intended to constitute medical advice, diagnosis or treatment and should not be relied upon as a substitute for advice from a qualified doctor, pharmacist, dietitian or other healthcare professional.

Our products and services are not intended to diagnose, treat, cure or prevent disease unless expressly stated otherwise in accordance with applicable law.

You should not stop taking prescribed medication or disregard medical advice because of information provided by Ferocia Health & Fitness.

If you have a medical concern or experience symptoms requiring medical attention, seek advice from an appropriate healthcare professional.

5. Personalised Consultations and Coaching

Ferocia Health & Fitness may provide personalised online health, lifestyle and nutritional consultations and related support.

These services may involve discussion of:

• Nutrition

• Lifestyle

• Dietary habits

• Supplementation

• Digestive health

• General wellbeing

• Fitness and activity

• Sleep

• Stress

• Habits

• Personal health and lifestyle goals

The purpose of these services is to provide personalised education, guidance and support based on the information you provide.

Recommendations are based on the information available at the time and should not be treated as a medical diagnosis or replacement for medical care.

You are responsible for providing accurate and complete information relevant to your consultation.

You should inform us of any relevant health conditions, allergies, dietary restrictions, medications or other circumstances that may affect the suitability of recommendations.

6. No Guarantee of Results

Individual results from supplements, nutritional advice, lifestyle changes, coaching or consultations will vary.

We do not guarantee any particular health, fitness, nutritional, weight, performance or wellbeing outcome.

Results may depend on individual circumstances, adherence, lifestyle, nutrition, existing health conditions and other factors outside our control.

7. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you to offer an alternative or refund the unavailable item.

We reserve the right to limit quantities or refuse orders where reasonably necessary, including where we suspect fraud, misuse or an error in product or pricing information.

8. Prices

All prices displayed on the website are in pounds sterling (£), unless otherwise stated.

Prices may change from time to time.

Any applicable delivery charges or other charges will be displayed during the checkout process where applicable.

We aim to ensure that all prices displayed on the website are accurate. If an obvious pricing error occurs, we may contact you before fulfilling the order.

9. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email.

An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to reject or cancel an order where there is a reasonable basis to do so, including where:

• A product is unavailable

• There is an obvious pricing or product description error

• Payment cannot be authorised

• We suspect fraudulent activity

• We are unable to fulfil the order

• There has been misuse of the website

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

10. Payment

Payment must be made using the payment methods available during checkout.

You confirm that you are authorised to use the payment method provided.

Payments may be processed through third-party payment providers.

We do not generally store complete payment card details on our own systems.

11. Delivery

Orders will be delivered to the address provided during checkout.

Delivery times are estimates unless expressly stated otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, strikes, transport disruption or other unforeseen events.

You are responsible for providing an accurate delivery address.

12. Returns, Refunds and Cancellations

Nothing in these Terms affects your statutory rights as a consumer under UK law.

Where applicable, consumers may have cancellation rights under the Consumer Contracts Regulations 2013.

Certain products may be excluded from cancellation rights where permitted by law, including sealed products that are not suitable for return for health protection or hygiene reasons once unsealed.

If you wish to return a product or request a refund, please contact:

info@ferociahealthandfitness.com

Products should be returned in accordance with our return instructions.

Where a product is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract, your statutory consumer rights will apply.

13. Damaged or Incorrect Orders

If your order arrives damaged, defective or contains the wrong product, please contact us as soon as reasonably possible.

We may request photographs or other information to help investigate the issue.

Where appropriate, we will provide a replacement, refund or other remedy in accordance with applicable consumer law.

14. Consultation Cancellations

If you book a consultation, you agree to attend at the scheduled date and time.

If you need to cancel or rearrange a consultation, you should provide reasonable notice.

Where a cancellation is made with insufficient notice, any cancellation charge will only apply where it has been clearly communicated to you before booking and is permitted by law.

Nothing in this section affects any statutory cancellation rights that apply to consumers.

15. User Accounts

If you create an account, you are responsible for keeping your login credentials confidential.

You must notify us if you believe your account has been accessed without authorisation.

We reserve the right to suspend or terminate an account where we reasonably believe it has been misused or these Terms have been breached.

16. Acceptable Use

You must not use our website:

• For unlawful purposes

• To commit fraud

• To distribute malicious software

• To attempt unauthorised access to our systems

• To interfere with the operation of the website

• To collect information about other users without permission

• To submit false or misleading information

• To infringe intellectual property rights

• In a manner that could damage our website, business or reputation

17. Intellectual Property

Unless otherwise stated, all content on this website is owned by or licensed to Ferocia Health & Fitness.

This includes:

• Text

• Logos

• Branding

• Product descriptions

• Graphics

• Photographs

• Website design

• Videos

• Blog content

• Page layouts

You may access and use the website for personal and lawful purposes.

You must not reproduce, distribute, modify, sell or commercially exploit our content without our prior written permission.

18. Reviews and User Content

If you submit a review, testimonial, photograph, comment or other content to us, you confirm that:

• You have the right to submit it

• It does not infringe another person’s rights

• It is not unlawful, defamatory or misleading

• It does not contain confidential information belonging to another person

By submitting content, you grant us permission to use, reproduce and display that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that we reasonably consider inappropriate, unlawful, misleading or inconsistent with these Terms.

19. Third-Party Services and Links

Our website may contain links to third-party websites and may use third-party services such as payment processors, booking systems, analytics providers and social media platforms.

We are not responsible for the availability, content, security or privacy practices of third-party websites or services.

Your use of third-party services may be subject to separate terms and privacy policies.

20. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to the above, we will not be responsible for losses that:

• Were not reasonably foreseeable

• Were caused by circumstances outside our reasonable control

• Result from your failure to follow product instructions

• Result from inaccurate or incomplete information supplied by you

• Result from misuse of our products or services

• Result from reliance on information that was not intended to constitute medical advice

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

21. Events Outside Our Control

We will not be liable for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

These may include:

• Natural disasters

• Severe weather

• Fire

• Flood

• Power or internet failures

• Cyber incidents

• Government action

• Industrial disputes

• Transport disruption

• Supplier failures

• Other events outside our reasonable control

22. Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on this page and will apply from the date stated at the beginning of the Terms.

Where changes materially affect an existing contractual relationship, we will take appropriate steps to notify affected customers where required.

23. Governing Law

These Terms are governed by the laws of England and Wales, unless applicable consumer protection legislation requires otherwise.

The courts of England and Wales will have jurisdiction over disputes, subject to any mandatory consumer rights concerning jurisdiction.

24. Contact Us

If you have any questions, complaints or requests relating to these Terms, please contact:

Ferocia Health & Fitness
Email: info@ferociahealthandfitness.com